Terms & Conditions

UK Terms and Policies

TERMS & CONDITIONS -Reviewed August 2023


Bookings cannot be accepted from persons under 21 years of age. Together Travel reserves the right to refuse bookings, including groups.

Please note that in respect of any bookings made, Together Travel acts only as agents for either (a) the owner of the property or (b) other agencies who act as agents for the owner of the property. Your contract for the letting of the holiday accommodation will be between you and the Owner and shall be deemed to be made subject to these Terms and Conditions.

Please note that package holidays and packaged offers are not offered and are not available to residents of the United Kingdom and the European Union. We do not offer any holidays in the United Kingdom or the European Union which would be considered “packages” according to The Package Travel, Package Holidays and Package Tours Regulations 1992 or Council Directive 90/314/EEC on package travel, package holidays, and package tours.

1. Interpretation

In these Terms and Conditions, the following words and expressions have the following meanings:

a) "Guest" means any person you invite or allow into the Property;

b) "Owner" means the person or persons who own a Property;

c) “Agent” means Archibo Limited (company number 05312724, VAT number 883 520 415, the registered office address is at Glasshouse, Alderley Park, Congleton Road, Nether Alderley, Macclesfield, SK10 4TG unless otherwise stated; 

d) "Property" means a non-residential property which you book with the Agent as holiday accommodation for an agreed temporary period; and

e) “Client” or "you" means the person who books or applies to book a Property with the Agent.

2. Payment — A non-refundable 30% deposit of the total cost of your holiday is required to confirm a booking. The final balance of the total cost of the booking is required ten weeks before the arrival date. Full payment will be due immediately if a booking is made less than ten weeks before the arrival date.

If you do not pay any payment due concerning your booking by the appropriate date, we, on behalf of the Owner, are entitled to assume that you want to cancel your booking. In this case, your booking will be cancelled immediately, and the provisions of Full customer cancellations - basic will apply. You may also need to pay additional charges.

If you have booked accommodation through a third-party travel agent, please be aware that they may collect payment differently. Please check with the third-party travel agent in advance of making a booking.

Included in your booking is a Booking fee of between £35-£50 inclusive of VAT, payable to Archibo Limited. This fee contributes towards the ongoing technical development, hosting and maintenance of the secure Together Travel Co. website and additional APIs to third-party software providers, which allows guests to book and pay for holiday accommodation at the lowest rate available, alongside the administration services provided by our Concierge Team. The booking fee will be clearly displayed during the payment process and is reflected as part of your total booking price.

3. Cheque payment — Cheque payments should be made payable to Archibo Limited for UK bookings and should detail the booking reference, lead name, location and dates of stay written clearly on the rear. Cheques should be sent to Together Travel, Glasshouse, Alderley Park, Congleton Road, Nether Alderley, Macclesfield, SK10 4TG.

4. Seasonal booking restrictions — the Agent (on behalf of the Owner) reserves the right to impose seasonal booking restrictions such as minimum night stays during peak seasons or fixed arrival days.

5. Pets — the Agent (on behalf of the Owner) accepts up to 2 dogs in a limited number of specific residences. You are responsible for ensuring that a "Pet-friendly" residence is requested if dogs are to be included at the time of booking. Availability may be affected accordingly. Pets must be kept on a lead at all times whilst on site, and you must ensure that the dog mess is cleared away. Guests are wholly responsible for their dog's behaviour at all times. A mandatory cleaning fee of £50 per two pets per residence is added to your total booking value. Please note that should you arrive at a destination with no payment for your pet, this will be collected in line with the standard pet charges upon arrival.

In line with the Dangerous Dogs Act 1991, the Agent reserves the right not to accept dangerous dogs. All dog breeds will be required at the point of booking and for those dogs that are permitted, they are the owner's responsibility. All legal requirements for that breed must be adhered to by the owner at all times. All communal land outside of the holiday property should be considered public land for the avoidance of doubt, therefore certain dogs should be muzzled where legally required.

6. Booking confirmation — the Agent will send you (on behalf of the Owner), either electronically or by post, a confirmation showing the price for your holiday, any additional charges and payments received. Please check the details on the confirmation carefully. If  any details are wrong or changed, you must inform the Agent’s Reservations and Concierge team as soon as possible. No bookings are valid until confirmed by the Agent. You are booking based on the understanding that the Agent is acting as an agent on behalf of the Owner. To avoid doubt, your contract for the holiday letting will be with the Owner. Your responsibility to check the Booking Confirmation: Please check all the details in your Booking Confirmation promptly after receiving the Booking Confirmation and notify us as soon as possible, and in all cases within 24 hours of receipt of your Booking Confirmation, if you think there are any mistakes or errors with your Booking. If you notice that it is you who have made a mistake, we may be able to amend your Booking but you could incur additional costs. If we have made a mistake with your Booking or it contains any errors, which are our fault, you will need to contact us with 24 hours of receipt of your Booking Confirmation to confirm your correct Booking Details to us so we can then reissue your Booking Confirmation. You will not incur any additional costs for this.

7. Property allocation — Whilst every effort will be made to respect requests for particular residences, the Agent reserves the right to reallocate residences as necessary.

8. Late payment — the Agent (on behalf of the Owner), reserves the right to re-let any holiday where any monies due are more than 14 days in arrears, whereupon any monies paid by you over and above 30% of the total reservation value will be refunded. However, if the Agent cannot re-let the holiday, you will remain liable for the outstanding balance of the holiday cost. 

9. Unavailability — In the unlikely event that either the Owner or the Agent (on behalf of the Owner) has to change or cancel your reservation, the Owner/ the Agent reserves the right to do so. However, you have the right to:
• accept the changed arrangements as notified;
• make alternative arrangements with the Agent;
Neither the Agent nor the Owner shall have any further liability to you for any changes to the cancellation of your booking, including those arising from an event outside of the Agent’s/the Owner’s reasonable control.

10. Booking Cancellation and Amendment:

Please note Together Travel acts as an agent on behalf of the property owner(s). All cancellations by the Client must be confirmed in writing and notified to the Agent by phone. Please ensure acknowledgement of cancellation is received as this will be required for any relevant insurance & is confirmation that the request to cancel has been received & confirmed by the Agent. Cancellation Insurance for all bookings is strongly recommended. Should a cancellation occur more than eight weeks before the arrival date, any payment received will be refunded less the deposit of 30% of the total cost of the booking. Should a cancellation occur more than six weeks but less than eight weeks before the arrival date, any payment received will be refunded less than 50% of the total cost of the booking. Should a cancellation occur more than four weeks but less than six weeks before the arrival date, any payment received will be refunded less than 75% of the total cost of the booking. There shall be no refund if a cancellation occurs less than four weeks before arrival. Please note that all cancellations automatically forfeit the Booking fee, which is retained to cover transaction fees.

Booking amendment — If you want to change any detail of your confirmed booking, you must notify us via your online account or by calling us as soon as possible, and we will do our best to arrange the changes. You will be charged an amendment fee of £25.00 for bookings to locations within the UK. Changes can only be accepted with the Owner’s agreement. We cannot guarantee that the Owner concerned will be able to meet your request. Bookings can be altered, subject to availability, up to 8 weeks before departure, after which the cancellation policy binds you. Amended bookings are non-transferable; amending to a different property than initially booked will result in a loss of deposit. Any increase in price for your chosen dates would be applicable.

Please note separate cancellation policies exist for properties within the Ark portfolio for whom we are a non-exclusive agent.

12. Your Obligations 

a) You must: 

i. Keep the Property and all furniture, fittings and contents in the same state of repair and condition as at the start of the holiday; 

ii. not do, or permit any Guest to do, anything that is likely to make an insurance policy on the Property void or voidable or to increase the premium;

iii. not do or permit your Guests to do anything that could reasonably be considered to cause nuisance or annoyance to the Owner or the occupier or any neighbouring properties; and

iv. report all damage, breakages or equipment failure in the Property or its contents to the Agent as soon as is reasonably practicable. 

13. Damage to the Property

a) If you report to the Agent any damage to the Property or any damage to or breakages or failure of the contents of the Property, the Agent will notify the Owner and the Owner (or the Agent on behalf of the Owner) will use its reasonable endeavours to repair the damage as soon as is practicable. However, there is no guarantee that the repairs will be affected during the holiday period. 

b) Should any damage to the Property or any of its contents be caused by a Guest, then you shall be liable for the cost of repair or, where repair is not reasonably practicable, replacement of the damaged item. The Agent (on behalf of the Owner) will notify you of the replacement or repair cost. Any replacement or repair shall be to the original standard. 

c) You agree that the Agent (on behalf of the Owner) may take any payment due from you under clause 13 b) from your account using the debit or credit card details provided by you to the Agent. The Agent will use its reasonable efforts to contact you and notify you of the payment amount before taking payment from you. 

d) If any damage to the Property or its contents caused by the Guest results in the cancellation of a future booking by another customer, then you will be responsible for the losses the Agent and/or the Owner suffers as a result, including its loss of profit. The Agent/ the Owner will take all reasonably practicable steps to minimise its losses in these circumstances.

14. Property Description

a) The Agent works closely with the Owner to accurately describe all properties within the Agent’s promotional material. Occasionally an Owner will make changes to the set-up of their property after the Agent’s Promotional Material publication, for which the Agent cannot be held responsible. 

b) Where changes made by the Owner to the Property materially alter the nature of a booking, the Agent will contact you in writing to inform you of the changes. Suppose any such changes will or will likely adversely affect your use of the Property. In that case, you may cancel your booking by giving written notice to the Agent within seven days of receiving notice of the change. If you cancel a booking in these circumstances, the Agent will refund you all sums you have paid in advance for the booking but will not have any further liability to you concerning the changes.

c) Where facilities such as internet access are offered, this indicates that such services are available; however, no guarantees are made over the speed and quality of the service.

d) By booking with the Agent, you confirm that you have read the full Property description and any notifications held within it.

15. Property security — Your personal belongings are your responsibility during your holiday with us. Vehicles parked at our locations are subject to minimal security cover. Vehicles should be locked and all valuables removed. Neither the Owner nor the Agent accepts liability for any accident, loss or damage to your property unless such loss, damage or accident is due to our negligence or those for whom we are legally responsible. The Agent will (on behalf of the Owner) offer reasonable help to assist you in tracing items lost within the property.

16. Pools — Please take extra care when using the pools during your holiday, as they may have open drops from the pool edge. Please ensure that children are supervised at all times. Your use, and your children’s use, of the pools is your responsibility and is at your own risk. You acknowledge that the Agent/ the Owner will not be held liable for any accident or injury incurred whilst using the pools except to the extent that it is caused by the Agent/ the Owner’s negligence.

17. Behaviour — You are responsible for the behaviour of all members of your party/group whilst booking and staying at a Property. Aggressive or offensive behaviour towards any of our staff or Brand, including central and on-site employees, is unacceptable. The Agent (on behalf of the Owner) may refuse to honour your booking or ask you or any member of your party/group to leave immediately. On-site behaviour should not be excessive, noisy or disruptive, especially at night. Offensive or illegal behaviour will not be tolerated and may result in the police being involved. No refunds or compensation will be given in these circumstances, and the Agent reserves the right not to accept any future bookings from you or any member of your party/group. The use of fireworks or Chinese lanterns is not permitted on site. Outside fires/temporary fire pits are prohibited unless in a designated Together Travel-operated fire pit.

18. Driving on-site — Please give way to pedestrians and cyclists at all times, and keep to the left in the UK and within the ten mph speed limit (or any other applicable speed limit on site). Please use great care when driving on-site as sleepers, boulders, logs and posts are placed to avoid damaging roadsides and unauthorised parking. No liability is accepted for any damage caused by these markers unless due to the Agent’s or the Owner’s negligence. All vehicles should be parked in designated parking or overflow parking areas. The Agent/ the Owner will not be liable for any damage caused to your vehicle if it is not parked in a specified area and it obstructs an emergency services vehicle. Please see our EV Charging Policy for guidance on using and charging Electric cars on-site.

19. Maximum number of guests — The maximum number of guests permitted in each property (as outlined in our marketing materials and website) must not be exceeded. If it is, the onsite manager may move those additional persons to another residence and will charge the lead guest the appropriate full charge for the additional residence and any other charges incurred in servicing the original property from when your party arrived for a holiday. In addition, your right to occupy the Property may be forfeited without compensation if more people or pets than specified at the time of booking attempt to take up occupation, or if any activity is undertaken which may cause unreasonable damage, noise or disturbance, including permitting guests to sleep on furniture not intended to serve as a bed.

20. Information about your party — The Agent (on behalf of the Owner) reserves the right to obtain the name, age, address and gender of each party member before confirming your booking or at any time. You (the booker) must be a member of your party unless the Agent agrees otherwise. Failure to provide the Agent with full details of the make-up of your party before your arrival, if requested by the Agent, may result in delayed or denied access to your property.

21. All prices quoted include VAT where applicable at current rates. The Agent (on behalf of the Owner) has the right to increase or decrease prices in line with any change in VAT or any other dues or fees levied on your holiday. 

22. Child protection — The Agent’s policy is to investigate any incident or allegation of concern, assist any proper enquiries about a child in its care or staying at one of its locations, and refer the matter to an appropriate external organisation should the Agent consider it appropriate.

23. Smoking — Please note that smoking is not permitted in any residences or buildings in any UK locations.

24. Insurance — Please note that it is your responsibility to ensure that you and all party members have comprehensive travel insurance coverage and that it is adequate for your needs. Your insurance policy should cover personal injury, death, medical and repatriation costs in the countries you intend to visit, along with cover for loss of baggage and valuables, personal liability, delay, cancellation, curtailment, missed departure and legal expenses. If you suffer from a disability or medical condition, you should disclose this to insurers. For those who participate in sports and activities whilst on holiday that have been organised and arranged independently of the Agent, it should be understood that participation is at the individual’s own risk. It is your responsibility to obtain the relevant insurance. Special insurance may be required if you intend to undertake other dangerous or sports activities. Please keep your insurance details with you whilst on holiday.

25. Arrival — Your residence will be available from 16h00. To help minimise our carbon footprint and reduce traffic volumes, we recommend bringing no more than two cars per residence to each location.

26. Departure — You must vacate your residence by 10h00 on your departure date at the latest. Please return your key/key card to the reception or place them in your residence key box.

27. Complaints — If you have cause for complaint whilst, on holiday, you must immediately bring it to the attention of the Agent’s local representative/Site Manager (or if nobody is available to the Agent’s central reservations office-Concierge), obtaining written confirmation from them of the complaint so that the Agent (on behalf of the Owner) or the Owner shall have the opportunity to correct the matter during the holiday. If you fail to do so, it deprives the Agent or the Owner of the opportunity to investigate the complaint and do their best to rectify it. If the Agent or the Owner cannot resolve matters whilst you are on holiday and remain dissatisfied, you must write to the Agent within 28 days of your return with full details of the complaint. The Agent will do its best to investigate and reply to you within 28 days of receipt of the letter. Please quote the booking reference on all correspondence. If you fail to follow this simple complaints procedure, your right to claim any compensation may be affected or even lost as a result. 

28. Internet Access — Wireless internet access, where available, is not guaranteed and is provided subject to third-party terms and conditions, which are available when accessing the system. The facility is not subject to any particular security/filtering measures and requires parental supervision when used by children. The Agent/ the Owner reserves the right to disclose your details to the Internet service provider if it discovers that you or a member of your party illegally downloaded content from the Internet or otherwise engaged in unlawful activity whilst using this facility.  Wi-Fi may not be available in all areas of the Property, may not always be operational or may at times run slowly due to the rural nature of the location.

    1. Neither a minimum speed, unrestricted bandwidth, nor uninterrupted provision of access is guaranteed. We will not be liable for any compensation or expenses claimed by you regarding the provision or quality of internet connectivity.
    2. Provision of internet access by us is entirely discretionary and provided without guarantee. Failure of our internet connectivity or failure to provide internet connectivity (or sufficient bandwidth for any specific use) does not constitute a breach of any contract to provide you with accommodation.
    3. We exclude liability for actions taken in response to this acceptable use policy breaches. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
    4. We exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our internet connectivity services or connection with the use, inability to use, or results of the use of our services, including loss of or damage to; income or revenue, business, profits or contracts, anticipated savings, data, or goodwill, whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
    5. We will not be liable for any loss or damage caused by viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your access to the internet via our services.

29. Special requirements and disabilities — The Agent welcomes guests with restricted mobility, disability, medical or particular care requirements. The Agent aims to ensure its/ the Owner’s services are as accessible as possible. Hence, the Agent must be made fully aware of any needs, requirements and conditions before any booking is concluded. Please call the Agent’s Reservations & Concierge Team at +44 (0)1625 416430 for suitability and necessary adjustments.

30. The Agent (on behalf of the Owner) or the Owner shall be allowed access to the Property at any reasonable time during any holiday occupancy.

31. You may not resell, advertise, use or give your holiday or any promotional discount or offer to do so (for profit or otherwise) or use it in connection with a promotion, competition, business and charity or any other similar venture without the Agent’s written permission in advance.

32. The Agent has compiled the information in its marketing materials and website as accurately as possible during production. However, facilities may be altered or withdrawn for reasons outside the Agent’s control, in which case it cannot accept responsibility for the inconvenience. The Agent makes every effort to ensure the property details are accurately reproduced. Mistakes may occur from time to time, and confirmation should be requested before confirmation of a booking.

33. You must accept that minor differences between text/photograph/illustrations in the marketing materials and on the website and the features of the actual property may arise. The Agent/ the Owner cannot accept responsibility should the property not conform to the guest’s expectations. Please check with the Agent before confirming your booking if a specific facility is critical.

34. This agreement is made on the basis that (about properties based in the UK) the property ("the Property") is to be occupied by the holidaymakers for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9. You acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

35. These Terms and Conditions of the booking will apply to all confirmed bookings.

36. These Terms and Conditions of booking supersede all previous editions.

37. Whilst every care has been taken to replicate the Terms and Conditions of Booking, due to the nature of electronic transmission, no responsibility can be accepted by the Agent/ the Owner for any loss or inconvenience incurred by errors in the transfer of information into electronic format.

38. All marketing material connected to the Property remains the property of the Agent and/or the Owner (as applicable) and may not be replicated in part or whole without prior written permission. 

39. Data protection — All the information the Agent collects and holds about you and your party/group members will be stored on computers and other filing systems. The Agent collects and keeps the information about you and members of your party to enable it to administer its services to you, conduct market research and provide you with information about its products and services and those of carefully selected third parties. If you do not wish to be contacted by the Agent or such third parties, please write to the Agent’s Reservations & Concierge Team at its office address — Together Travel, Glasshouse, Alderley Park, Congleton Road, Nether Alderley, Macclesfield, SK10 4TG or email info@togethertravel.co.uk.  Further information can be found here Privacy Policy.

40. Your agreement for the holiday letting is with the Owner. The agreement with you binds you (the person named on the confirmation), and all members of your party/group, including children and any day visitors. You must ensure all members of your party/group are aware of the Terms and Conditions. 

41. This agreement and any dispute between the parties will be governed by and construed in accordance with the laws of England. You can bring legal proceedings regarding any matters arising from this agreement in the English courts. If you live in Scotland, you can bring legal proceedings regarding any matter arising out of this agreement in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings regarding any matter arising from this agreement in either the Northern Irish or the English courts.

42. Amenities and facilities — Where the Owner operates residences as part of a broader Estate/Resort/Development, the Agent/the Owner cannot and will not be held responsible for the operating hours of their facilities and amenities, should the estate choose to change from the expected schedules. Guests staying within such residences must check with the Estate/Resort/Development directly for the most up-to-date information. The Agent can advise when booking the most current information; however, guests must re-check with the respective locations. Due to the operating hours of the more comprehensive facilities and amenities, the cancellation will be as per Together Travel's standard booking conditions. 

43. Activities — Location services, features and facilities may vary between locations. Details of location services, features and facilities will be prominently displayed in the Together Travel App. Features, facilities or services referred to in any promotional literature or on the Website (e.g. bike hire, pony trekking and boat hire) are subject to availability and may be supplied by third parties. The Agent/ the Owner shall have no responsibility for loss, damage or injury concerning any services, features or facilities provided or supplied by third parties, except for injury or death caused by the negligence of the Agent/ the Owner.

44. Liability 

Owner’s Liability
a) The Owner is responsible to you for loss or damage you suffer that is a foreseeable result of breaking the Terms and Conditions or failing to use reasonable care and skill in providing its services to you. The Owner is not responsible to you for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen or, when the contract was made, both you and the Owner knew it might happen. 
b) The Owner shall be responsible for any personal injury or death caused by its negligence, and nothing in these terms and conditions shall exclude or limit that responsibility. However, the Owner will not be responsible for personal injury or death which is not caused by its negligence.
c) The Owner makes the Property available to you for leisure, not commercial or business. The Owner will, therefore, not be liable to you for any loss of profit, business interruption, or loss of business opportunity.

Agent’s Liability
a) The Agent shall not be liable for any breach of the Terms and Conditions made by the Owner. You acknowledge that you agree to let the holiday accommodation be made between you and the Owner. Therefore, any claims resulting from a breach of the Terms and Conditions by the Owner should be claimed against the Owner directly. In such instances, the Agent would serve as an intermediate to seek a resolution.
b) The Agent shall not be liable for any act, neglect or default on the part of the Owners or any other person not within the employ of the Agent or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Client or any other person may suffer or incur arising out of, or in any way connected with the rental accommodation unless the Agent is responsible. In addition, the Agent accepts no liability for loss of or damage to a Client's possessions on the Owner’s property or land.
b) The Agent is responsible to you for loss or damage you suffer that is a foreseeable result of breaking the Terms and Conditions or failing to use reasonable care and skill in providing services to you. The Agent is not responsible to you for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were contemplated by you and the Agent at the time the Agent accepted a booking made by you.
c) The Agent shall be responsible for any personal injury or death caused by its negligence, and nothing in these terms and conditions shall exclude or limit that responsibility. However, the Agent will not be responsible for personal injury or death which is not caused by its negligence. In particular, the Agent’s liability shall not extend to actions/omissions by the Owner over whom it has no direct control.
d) As the Property is made available to you for leisure purposes and not for any commercial or business purpose, the Agent will not be liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

45. Except for the Agent, no agreement term is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person not party to the agreement.

46. Vouchers

a)Together Travel Gift Vouchers (“Vouchers”) may only be used with the Agent directly by ringing the Concierge on 01625 416 430.

b) Vouchers may be exchanged for any location advertised by the Agent – unless otherwise stated. Please note that all locations within the Ark Collection are exempt from any form of credit or gift voucher issued by Together Travel.

c) Holiday prices vary dependent on season, location and duration and are subject to availability.

d) Vouchers are valid for 12 months from the issue date; holidays must have been booked and stay completed within this time.

e) The Agent accepts no liability for vouchers lost or stolen.

f) Vouchers will only be accepted with a valid voucher number.

g) Voucher cash redemption value 0.0001p.

h) Refunds will not be made against the payment for holidays with Vouchers, and no change will be given from Vouchers used.

i) Vouchers may be used in part payment towards a holiday. All payment arrangements and holidays are booked under the Terms and Conditions.

47. If paying for a holiday in a different currency, the Agent will accept payment at a rate of exchange as determined by the Agent at the time of booking.

48. Voucher quantities should be checked immediately upon receipt. Any discrepancies must be notified immediately by telephoning +44 (0)1625 416430. The Agent cannot be held responsible for the shortage or loss of any vouchers not notified within three days of delivery.

49. Cleared payment is required before the dispatch of orders. Payment is taken automatically at the time of purchase.

50. The Agent and/or the Owner reserves the right to change the Terms and Conditions at any time.

51. The services and experiences offered on this website are provided by third parties, not the Agent. When you book an event through the Agent, the Agent is acting as your agent, and your contract for the provision of the services is with the supplier of the service and/or experience. Therefore, unless caused by the Agent’s acts or omissions, the Agent will have no liability to you concerning such services or experiences.


We continuously review the prices set by the Owner and reserve the right to adjust the prices of unsold accommodation, whether increasing or decreasing them, at any given time. Additionally, we retain the authority to rectify any errors in the pricing of unsold accommodation as necessary. The price of your booking will be confirmed at the time of booking. Given the possibility of changes and errors, it is imperative that you verify the price and all other details of your chosen accommodation when making your reservation.

All prices quoted or provided to you encompass all charges and any applicable taxes or government fees at the time of booking. Fluctuations in tax rates or government charges may lead to variations in the total amount due for your booking, and you may be obligated to settle any additional taxes incurred after your booking has been confirmed. We reserve the right to pass on to you, in full, any costs or charges imposed by the Owner in connection with your booking, including any price adjustments due to fluctuations in currency exchange rates.

Accommodation prices are quoted for the entire accommodation and are not based on a per-person basis, except in cases where an additional person charge is applicable. We levy a booking fee and (where applicable) administration and cancellation charges for the services rendered in managing your booking. Any booking fee will be clearly stated on our website or communicated during the telephone booking process and will be delineated as a separate charge on your confirmation.

In instances where a pricing error is glaringly obvious and unmistakable, and could reasonably have been detected by you as a mispricing, or if we identify such an error within 48 hours of accepting and processing your booking, we reserve the right to cancel your booking and refund any payments made to us.

Ark - A Bespoke Collection by Together Travel Co

Kindly Note:

Together Travel acts as a sales agent and travel intermediary representing all properties within the Ark collection. We facilitate rentals on behalf of property owners and do not provide warranties regarding accommodations. Owners are responsible for ensuring compliance with all relevant laws and regulations, including premises safety.

Dillington Estate, Somerset:

Clients must submit cancellations in writing, confirmed by phone. Acknowledgement of cancellation is required for insurance purposes and serves as confirmation. Cancellation Insurance is recommended. Cancellations made over eight weeks before arrival will incur a refund minus a 30% deposit. No refunds apply within eight weeks of arrival. Amendments to bookings incur a £25.00 fee if made within eight weeks of departure.

Babbacombe Bay, South Devon:

Check-in and check-out times apply to all cottages. Late check-outs incur charges. Cancellation policies vary, with free cancellation within 48 hours. Damage caused by guests or pets will be charged. Disorderly conduct may result in expulsion.

Sherborne Cottage, Dorset:

Check-in and check-out times are enforced, with charges for late departures. Guests may access hotel facilities at The Eastbury Hotel & Spa. Cancellation policies include forfeiture of deposits under certain conditions. Damage is charged to guests, and additional services must be arranged in advance.

The South Hams, Dittisham, Dartmouth, and South Devon:

Pets are welcome with fees and conditions. Damage charges apply, and cancellation policies vary. Disorderly conduct may lead to expulsion. The provision of internet access is complimentary but not guaranteed. Guests are responsible for their belongings and vehicles.

Please ensure compliance with all terms and conditions to facilitate a smooth and enjoyable stay.

Pelynt, Looe:

The number of occupants should not exceed the maximum specified on the website. Our accommodations are tailored for family use and are not intended for youth groups, student gatherings, or Hen and Stag parties. Pelynt reserves the right to refuse to hand over or repossess the property if there are concerns about potential damage caused by the guests or their party.

Please refrain from removing any fireworks, Chinese or Sky lanterns, or any other lighting with open flames from the property, including the garden or grounds.

Guests are responsible for any damage caused to Pelynt properties by themselves or their pets. A supplementary £200 security fee is charged to your Credit/Debit card, and any incurred damages or additional costs, such as for logs or electric vehicle charging, will be deducted from the provided card. Moreover, any breakages or damages during a stay at The Manor House will result in a full charge to cover the repair expenses.

If bringing dogs, ensure vaccinations and flea and worm treatments are up to date. Guests planning to bring dogs must notify us in advance to confirm the availability of dog-friendly accommodation. We reserve the right not to accommodate guests arriving with dogs without a pre-booking for their pet; in such cases, booking charges will still apply.

Cancellation policy:

  • Cancellation made more than 28 days (approximately four weeks) before arrival results in forfeiture of the deposit.
  • Cancellation within 28 days (approximately four weeks) of arrival forfeits the 25% deposit, and the remaining 75% balance will be charged if the reservation cannot be refilled for the exact dates.
  • No refunds are issued; instead, a gift voucher is provided for use within six months.

We reserve the right to ask disorderly guests to leave the premises at our discretion. Pelynt accepts no liability for personal injury or property damage during your stay. We also bear no responsibility for accidents, damage, loss, or inconvenience incurred during your stay.

The provision of complimentary wireless broadband internet access is offered, although we hold no liability for loss of coverage or quality due to technical issues.

Please be aware that our properties are located in rural areas and may be subject to environmental conditions beyond our control, such as seasonal fly problems or agricultural odours.

In the event of utility service breakdowns, we promptly rectify the issue and provide alternative heating or power sources where feasible. However, no refunds will be issued for any resulting loss of amenities.

Vehicle damage is the owner's responsibility, and parking of vehicles, including caravans, on or around the property is prohibited.

We do not assume responsibility for any loss or damage to personal belongings during your stay. Please refrain from leaving valuables in your accommodation or vehicle overnight. Ensure all items are accounted for before departure, as we cannot be held responsible for items left behind.

We retain the right to transfer your booking to a property of equal or greater value if necessary. Additionally, due to unforeseen circumstances, we reserve the right to cancel your accommodation with 30 days' notice before arrival.

Tattenhall Marina

Changes to Booking: An administration fee of £30 may apply for changes and any additional costs incurred. All charges will be based on current prices, which may differ from the original booking rates.

Cancellation by You:
In the event you need to cancel your confirmed booking, please contact us promptly using the number provided on your booking confirmation. The date we receive your cancellation notice is the date we consider your booking cancelled. Please note that administrative fees, booking fees, or credit card charges will not be refunded upon cancellation. Refunds will be provided according to the following schedule based on the number of days before the start date of your trip when we receive your cancellation notice:

  • More than 28 days: Full refund
  • Seven days to 28 days: 75% refund
  • 49 hours to seven days: 50% refund
  • Less than 48 hours: No refund

At our discretion, we may consider offering a goodwill refund in exceptional circumstances, such as medical emergencies or family crises.

Cancellations or Changes by Tattenhall Marina:
While we aim to avoid any changes to your booking, unforeseen issues may arise, necessitating alterations or cancellations. In such cases, we will promptly contact you by telephone to explain and confirm any significant changes or cancellations. However, we assume no further liability beyond informing you of these changes.

Events Beyond Our Control:
We cannot be held liable for any compensation if circumstances beyond our control prevent us from fulfilling our responsibilities to you. Such events may include, but are not limited to, strikes, natural disasters, acts of terrorism, accidents, or government regulations.

Legal Responsibilities:
We do not exclude or limit our legal responsibility for death or personal injury caused by negligence or criminal acts. However, we cannot be held accountable for noise disturbances beyond our property boundaries or mechanical failures of equipment.

Disabilities and Medical Concerns:
Please inform us before booking if you or any member of your party has medical concerns or disabilities that may impact your stay. While we strive to accommodate all needs, we reserve the right to refuse or cancel reservations if we cannot adequately meet specific requirements.

Property Regulations:

  • Arrival and Departure: Check-in is from 4 pm on the start date of your rental period, with checkout by 10 am on the last day. Delayed arrivals beyond 7 pm require notification to our reception team. 
  • Failure to arrive by noon on the day after the start date without notice may cancel your booking without a refund.
  • Utilities: Electricity, gas, and water are included in our rates, with excessive usage subject to additional charges.
  • Linen and Keys: Bed linen and towels are provided, with additional charges applicable for extra requirements.
  • Security Deposits: A mandatory security deposit is collected for lodge bookings and is refundable upon departure minus any deductions for damages.

You are responsible for reimbursing us for any damage, breakages, or loss caused during your stay. Deductions from the security deposit may be made for damages incurred.

Right of Entry:
We reserve the right to enter the property under exceptional circumstances or emergencies, or if booking conditions are breached. You agree to allow us access for inspection purposes.

Behavior on Site:
Guests must maintain cleanliness and orderliness, adhere to all laws, and refrain from disruptive or illegal behaviour. We reserve the right to refuse entry or terminate stays for unreasonable behaviour.

Maximum Occupancy:
Additional overnight visitors or significant changes in occupancy require our consent. Holding events on the property without prior approval is prohibited.

Pets are permitted with certain restrictions and additional charges. Guests are responsible for their pets' behaviour and cleanliness, with assistance dogs allowed in most properties.

We do not expect to make any changes to your booking. However, sometimes problems can occur, which may mean we need to change your accommodation type or, on rare occasions, cancel your booking. In either case, we will contact you by telephone as soon as possible to explain and confirm the significant changes or cancellations. However, we will have no further liability to you. 

We will not be legally responsible for any compensation if we are prevented from carrying out our responsibilities to you because of events beyond our control. This means an event we could not, even with all due care, expect or avoid, including but not limited to: 

  • strike, lock-out or labour dispute; natural disaster; acts of terrorism, war, riot, or civil commotion
  • malicious damage
  • keeping to any law or governmental order, rule, regulation, or direction, including advice from the foreign office to avoid or leave a country
  • accident
  • breakdown of equipment or machinery
  • insolvency or bankruptcy 
  • fire, flood, snow, or storm
  • difficulty or increased cost in getting workers, goods, or transport 
  • other circumstances affecting the supply of goods or services. 


We do not exclude or limit what we will be legally responsible for if death or personal injury is caused by our negligence or that of our employees while acting during their employment or for any criminal act, we may commit. 

We cannot be held responsible for noise or disturbance beyond the property's boundaries or our control. If we know about a problem before you arrive, we will contact you to let you know. We cannot be held responsible for the breakdown of mechanical equipment such as pumps and boilers nor for the failure of public utilities such as water, gas, and electricity. 


If you or any member of your party has a medical concern or disability that may affect your booking, please let us know before you make your booking. We can refuse or cancel the reservation if we cannot adequately meet that person’s particular needs. However, we will make every effort to accommodate that person's needs before cancelling a reservation; this may include recommending an alternative accommodation type. 


1. Arrival and departure: You can arrive at your property from 4 pm (unless we tell you otherwise) on the start date of your rental period. You must leave by 10 am on the last day. If your arrival is delayed beyond 7 pm on the start date of your rental period, you must contact our reception team. If you fail to do so, you may not be able to get into the property. If you do not arrive by 12 noon on the day after the start date of your rental period and do not notify us of a delay, we will treat your booking as having been cancelled by you. In this situation, you will not receive a refund of any money you have paid. 

2. Electricity, Gas & Water: This is included in our rates unless otherwise stated. This is based on average consumption (electricity 8kw per day). Excessive use of any of these services may incur an additional charge. 

3. Linen, towels, and keys: Bed linen is provided except for cots. This includes duvets or blankets and sheets. Please bring bed linen for cots with you as required. Towels are provided. If you require additional towels or bedding, this may incur an additional charge. 

4. Security deposits: A mandatory security deposit is taken for all lodge bookings by credit card or a cash deposit at check-in. Guests are required to leave a fixed amount of GBP £250 in either cash or as an authorisation on their credit card. All unused amounts of the deposit will be refunded on departure. We may ask for a security deposit for hotel room bookings; this depends on your length of stay. Security deposits are only deducted should damage occur during your stay. 

We expect the accommodation to be left in a reasonable state on departure. If we feel additional cleaning is required, you will be liable to pay us for the cost of this cleaning. 

Deductions from your security deposit for damages may include: 

  • Damage to kitchen appliances 
  • Damage to the television 
  • Professional cleaning for carpet, flooring, curtains, soft furnishings or mattress soiling 
  • Breakage of furniture due to negligence 
  • Tampering or negligent use of fire safety equipment or carbon monoxide detectors 
  • Any damage or soiling by your pet 

If severe damage occurs, including breakage of the hot tub, the hot tub lid, the use of fire extinguishers and so forth, we reserve the right to request the total replacement or professional cleaning cost from you. We may be forced to take legal action if you refuse to pay. If you severely damage the property, your booking will be immediately terminated, and no refund will be given; this amount will not contribute towards the bill for damages. 


We have the right to enter the property (without letting you know first if this is not practical or possible) if exceptional circumstances or emergencies happen (for example, if repairs need to be carried out) or if you break the law, breach any of these booking conditions, or any other terms and conditions applicable to your booking and/or the property. We have the right to enter the property for the purposes of inspection (including but not limited to where you have complained about the property) by giving you reasonable notice of such entry. You agree to allow us (including workers) access to the property as this clause requires. 


You and all members of your party agree: 

  • to keep the property clean and tidy
  • to leave the property in a similar condition to what you found it when you arrived
  • to behave in a way which does not break any law
  • not to behave in an antisocial manner or act in a way which may disrupt the enjoyment of others
  • not to use the property for any illegal or commercial purpose
  • not to sublet the property or any part thereof 
  • not to allow anyone to stay on the property that was not accepted at the time of booking.

We can refuse to hand over the property if anyone in your party behaves unreasonably or is likely to offend other guests, staff members or neighbours or in the event we have a reasonable cause to believe you or any member of your party will cause damage or loss to the property, its services, or facilities. In these circumstances, the contract between us will be terminated, you will not receive any refund, and we will not have any further liability to you. 

We can terminate a stay after the keys have been handed over if the unreasonable behaviour of anyone in your party (including anyone invited into the property by you) is likely to impair the enjoyment, comfort or health of other guests, residents, neighbours, or members of staff or where you or any member of your party (or anyone invited into the property by you) has broken the law, breached or is likely to breach any of these booking conditions or our terms and conditions. In these circumstances, you must leave the property immediately, and no refund will be given. Furthermore, you may be liable to cover any costs incurred by us because of your behaviour. 


You cannot arrange additional overnight visitors to the property without our consent. You cannot significantly change the number of adults or children during your stay. (For example, if you book for two adults and two children, you cannot arrive with four adults and no children.) Without advance consent, you must not hold events (such as parties, celebrations, or meetings) at the property. 

We reserve the right to refuse entry to the property or remove you from the property where this clause is breached. This will be deemed as a non-refundable cancellation. In this situation, you will not receive a refund of any money you have paid for your booking, and we will not be legally responsible to you. (This will include, for example, any costs or expenses you must pay due to being unable to stay on the property, such as the cost of finding other accommodation.) We are under no obligation to find any alternative accommodation for you. An additional fee may be charged should you require a cot. 


You must bring your pet basket and ensure that your pet(s) does/do not lie on bedding or furniture. Animals other than dogs can only be accepted with specific permission from us. Pets are prohibited in public complex areas, shops, café/bars. You must not leave any pets unattended on the property, including the garden, and you must keep dogs on a lead within the boundaries of Tattenhall Marina (including the grounds). You must always clean up after your dog and in all areas of Tattenhall Marina. Dogs are charged £50 per stay. 

Registered assistance dogs are allowed in most properties even if the property description says pets are not allowed. If you or any party member has a pet allergy, we cannot guarantee that dogs or other pets have not stayed on your chosen property. We cannot accept any responsibility for any subsequent health issues. 

York Riverside & York Crescent


We authorize an amount of between £150 and £600 per property (The exact amount depends upon which property you have booked) to cover any incidental or extra charges incurred during your stay. Please note this amount is added to the total amount paid for your booking. A Security Deposit is a temporary hold of a specific amount on a credit or debit card. The security deposit is not a charge; no funds have been debited from your account. However, your credit/debit card statement may show the security deposit as pending. 

The security deposit should be held on a credit card. Should you, or any members of your party, not have a credit card, we are willing for this to take place on a debit card, providing you know this will show as unavailable funds. 

Privacy Policy

A summary of the information we collect is provided below. However, further detailed information can be found here.

We collect information from you when you register on our site or fill out a form. When ordering or registering on our site, as appropriate, you will be asked for personally identifiable details. You may, however, visit our site anonymously. When visiting our site anonymously, we may store information regarding the behaviour of your session on our website, such as what pages were visited, what links you clicked on, and how long you spent before going to another page. 

Any of the information we collect from you may be used in one of the following ways:

• To personalise (your information helps us better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to respond to your individual needs more effectively)
• To process transactions
• To send periodic emails
• To administer a contest, promotion, survey or other site feature
• The email address you provide for order processing may be used to send information and updates on your booking, in addition to receiving company news, updates, related product or service information etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information. 

How do we use cookies?

We store cookies on your computer to identify that you have been to our site before and to personalise certain content based on previous behaviour.

We do use third-party cookies to track data. We also use remarketing cookies to log in when users view specific pages on our site for us to provide targeted advertising in the future.

You can opt out of Google's use of cookies by visiting Google's Ads Settings page.

If you would not like to be tracked during your visit, you can install a Do Not Track Plugin for Google Chrome or enable the Do Not Track feature in Firefox. 

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. 

Your consent

By using our site, signing up for newsletters, speaking with our sales representatives or conducting business with us, you consent to this Privacy Policy. 

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post the changes on this page. The policy was reviewed in January 2023. 

Hot Tubs & Swimming Pools

Please note that Together Travel accepts no liability for guest usage of Hot Tubs, Indoor or Outdoor Swimming Pools, as offered via our partners within the ‘Ark Collection’ or contracted via external third-party providers at our Yorkshire Dales location. Liability lies solely with the partner or third-party provider in question, and we ask guests to please adhere to the safety and hygiene guidelines provided at all times. Please direct any questions or concerns you may have regarding these facilities to the partner or third-party provider who will be able to assist you.

Booking Extras

When purchasing an 'extra' in addition to your accommodation, e.g. food/beverage hampers or beauty products, please note that for services supplied by third-party partners, Together Travel accepts zero liability. Together Travel is in no way responsible for the manufacture or distribution of these products. Any guest complaints or queries in regards to the 'extra', should be sent to info@togethertravel.co.uk, where our team will then pass it on to the Health & Safety/Operations Manager of the relevant third party, who will then contact the guest directly with their own internal procedure. By purchasing an 'extra' at the point of booking, guests agree to waive Together Travel's liability and understand that the third-party providers accept all responsibility for providing their products.

Contact us

If there are any questions regarding this policy, you may contact us at the following address: Data Privacy, Together Travel, Glasshouse, Alderley Park, Congleton Road, Nether Alderley, Macclesfield, SK10 4TG.


Booking Cancellation 

The deposit payment will include all applicable charges as detailed on your booking confirmation, for example, any applicable booking fees. If payment is not received in full on time, we can treat your booking as cancelled by you for a non-refundable reason. If this happens, you will be responsible for the difference between the low deposit and the usual deposit, as well as any applicable booking fee and any cancellation charges which may apply (as set out in the Booking Conditions).   



For guests wishing to proceed with a new reservation, please note that Together Travel is trading as per our standard booking terms and conditions, including payment schedules, which are detailed in full further down the page. Guests making new reservations do so at their own risk and, in doing so, accept that new reservations may be subject to change as a result of revised government guidelines relating to travel. Please find a selection of frequently asked questions below concerning new bookings.

  • If I want to cancel my holiday, will I receive a refund?

Together Travel is not offering guests refunds but will look to accommodate guests facing government-led travel restrictions wishing to move their booking with a new arrival date (subject to availability). Price increases may be evident when a guest increases the length of the holiday; or moves from an off-peak date to a peak date in line with seasonal holiday demand.

  • Can I delay my arrival date?

During this unprecedented time, please note that Together Travel will not apply any additional administration charges to guests looking to change their arrival dates if local or national restrictions impact them.

  • Can I have a voucher?

For guests facing travel restrictions imposed by the government, who cannot commit to new dates, we can offer a voucher with a 12-month validity. 

  • How can I be sure that my lodge, villa, cottage or apartment has been cleaned adequately?

The welfare of our guests, owners and employees sits central to our business philosophy, and as such, we have sought. We will continue to take advice from our appointed independent Health and Safety consultant. We have taken steps to review our core operating schedules to ensure we have even more robust housekeeping practices in place following the departure of each guest. We have also implemented mandatory additional training for all employees and will ask them to complete a statement of their fitness for returning to work. All sites will have a pre-opening risk assessment, including a detailed review of the housekeeping process, guest journey and arrangements for external contractors.

As the operator of all of our properties (excluding The Ark Collection), we have complete visibility and control of our housekeeping regime, with every property checked by a member of management against a clear set of standards.

  • What happens if I catch COVID-19 locally during my Together Travel holiday?

As per Government guidelines, any parties that contain guests who have contracted COVID-19 during their stay will be asked to vacate the premises as soon as possible. In this event, a refund will not be given. On vacating, guests must strip their bedding and place this, along with any towels, into the bags provided, alongside opening all windows. The Together Travel housekeeping teams will then leave the property unoccupied for 72 hours before entering to deep-clean.

Please also kindly note that in the interests of the safety of both our guests and employees, local modifications may be evident in the goods and services we provide in delivering your holiday. Further information can be found here.

If you have any other questions, our team is ready to assist and can be contacted via info@togethertravel.co.uk or 01625 416 430.