Terms & Conditions

TERMS & CONDITIONS -Reviewed April 2026

Please read these booking terms carefully before making a request. By submitting a booking request via our website, email, or phone, you agree to these terms.

Bookings cannot be accepted from persons under 21 years of age. Together Travel reserves the right to refuse bookings, including groups.

All bookings are made with Together Travel acting solely as Agent for (a) the property owner, or (b) their appointed agent. Your contract for the holiday accommodation is directly with the owner and is subject to these Terms and Conditions.

Together Travel does not offer any holidays in the United Kingdom or the European Union which would be considered “packages” according to The Package Travel, Package Holidays and Package Tours Regulations 1992 or Council Directive 90/314/EEC on package travel, package holidays, and package tours.

1. Interpretation

In these Terms and Conditions, the following words and expressions have the following meanings:

a) "Guest" means any person you invite or allow into the Property;

b) "Owner" means the person or persons who own a Property;

c) “Agent” means Archibo Limited (company number 05312724, VAT number 883 520 415, the registered office address is at Glasshouse, Alderley Park, Congleton Road, Nether Alderley, Macclesfield, SK10 4TG unless otherwise stated; 

d) "Property" means a non-residential property which you book with the Agent as holiday accommodation for an agreed temporary period; and

e) “Client” or "you" means the person who books or applies to book a Property with the Agent.

2. Payment:  A non-refundable deposit of 30% is required to confirm your booking, with the balance due ten weeks before arrival Bookings made within ten weeks weeks of arrival require full payment at the time of booking.

If payment is not received by the due date, we may, on the Owner’s behalf, treat this as a cancellation. Your booking will be cancelled immediately, cancellation terms will apply, and additional charges may be payable.

If you book through a third‑party travel agent, payment terms may differ. Please check with the agent before making your booking.

Your booking includes a £35–£50 booking fee (inclusive of VAT), payable to Archibo Limited. This fee supports the development, hosting, and maintenance of the secure Together Travel Co. website, integrations with third‑party systems, and the administration services provided by our Concierge Team. The booking fee is clearly shown during payment and included in your total booking price.

Any group or corporate booking over the value of £5,000 will incur a discretionary booking fee between 3% to 5% of the value of the booking

3. Cheque payment: For UK bookings, cheque payments should be made payable to Archibo Limited. Please include the booking reference, lead name, property location, and stay dates clearly on the reverse. Cheques should be sent to: Together Travel, Glasshouse, Alderley Park, Congleton Road, Nether Alderley, Macclesfield, SK10 4TG.

4. Seasonal booking restrictions: The Agent (on behalf of the Owner) reserves the right to impose seasonal booking restrictions such as minimum night stays during peak seasons or fixed arrival days.

5. Pets: Up to two dogs are permitted in a limited number of designated pet-friendly residences. You must request a pet-friendly property at the time of booking, as availability may be limited. Dogs (except assistance dogs) are only permitted in designated dog-friendly properties and are not allowed in other buildings. Dogs must be kept on a lead at all times, and owners are responsible for clearing up after them and ensuring good behaviour. A cleaning fee of £50 per two pets, per residence, will be added to your total booking cost. Should you arrive at a destination with no payment in place for your pet, this will result in a mandatory £100 pet cleaning fee and/or you may be asked to vacate the property if it is classed as "non pet friendly" or deemed not suitable for pets. In such a scenario you will forfeit the full price of the holiday.

Breeds listed under the Dangerous Dogs Act, or any breed banned or illegal in the UK, are not permitted.

You must ensure that:

• Your dog breed must be declared before travel. Any breeds that are classified as banned will not be permitted to travel, and no refund will be provided in such cases
• Your dog has, at a minimum, a current annual vaccination for distemper, canine hepatitis, leptospirosis, and parvovirus.
• Each dog is properly supervised, not dangerous, and does not cause a nuisance or pose a threat to anyone.
• If our staff need to visit your accommodation, you take your dog(s) out or keep them in a different room during the visit and comply with any specific instructions provided to you.

If we, in our sole and reasonable discretion, determine that your dog is dangerous or causing a nuisance, harm, or threat to anyone, or is likely to do so, we may require you to remove it from the retreat (without refund or compensation) or have it removed to kennels at your expense. 

Day visitors are not allowed to bring dogs or any other pets.

There are five dogs banned under the Dangerous Dogs Act 1991, which include Pit Bull Terrier, Japanese Tosa, Dogo Argentino, Fila Brasileiro and XL Bully.

6. Booking confirmation: The Agent will send you a confirmation (on behalf of the Owner), electronically or by post, detailing the holiday price, additional charges, and payments received. No booking is valid until confirmed by the Agent, who acts on behalf of the Owner. Your contract for the holiday letting is with the Owner.

It is your responsibility to check the Booking Confirmation and notify us of any errors as soon as possible. If the error is yours, we may be bale to amend your booking, but additional costs may apply. If the error is ours, you must notify us within 24 hours of receiving your Booking Confirmation so we can correct the details and reissue at no extra costs.

7. Property allocation: Whilst every effort will be made to respect requests for particular residences, the Agent reserves the right to reallocate residences as necessary.

8. Late payment: The Agent (on behalf of the Owner) reserves the right to re‑let a holiday if payment is more than 14 days overdue. Any amounts paid above 30% of the total booking value will be refunded if the holiday is re‑let. If it cannot be re‑let, you remain liable for the outstanding balance.

9. Unavailability: In the unlikely event that the Owner or the Agent (on the Owner’s behalf) needs to change or cancel your reservation, they reserve the right to do so. You may either accept the amended arrangements or make alternative arrangements with the Agent. Neither the Agent nor the Owner will have any further liability for any change or cancellation, including where this arises from events beyond their reasonable control. Such events may include, but are not limited to, strikes, natural disasters, acts of terrorism, accidents, or government regulations.

10. Booking Cancellation and Amendment:

Cancellations
Together Travel acts as an agent on behalf of the property owner(s). All cancellations must be confirmed in writing and notified to the Agent by phone. You must receive acknowledgement of your cancellation, as this is required for insurance purposes and confirms receipt by the Agent. Cancellation insurance is strongly recommended.

Cancellation charges apply as follows:

• More than 8 weeks before arrival: refund of all monies paid, less 30% of the total booking cost
• 6–8 weeks before arrival: refund of all monies paid, less 50% of the total booking cost
• 4–6 weeks before arrival: refund of all monies paid, less 75% of the total booking cost
• Less than 4 weeks before arrival: no refund

All cancellations forfeit the Booking Fee, which is retained to cover transaction costs.

Booking Amendments
If you wish to amend a confirmed booking, you must notify us via your online account or by phone as soon as possible. Amendments are subject to the Owner’s approval and availability and cannot be guaranteed. A £25 amendment fee applies to UK bookings. Bookings may be amended up to 8 weeks before arrival; after this point, the cancellation policy applies. Amended bookings are non‑transferable and changing to a different property will result in the loss of the deposit. Any increase in price will be payable.

Please note that separate cancellation policies apply to properties within the Ark portfolio, for which we act as a non‑exclusive agent. These are stated in the Ark and Down-to-Earth section.

11. Your Obligations

You must:

• Keep the Property and its contents in the same condition as at the start of the holiday;
• Not do anything, or allow Guests to do anything, that could invalidate insurance or increase premiums;
• Not cause, or allow Guests to cause, nuisance or annoyance to the Owner or neighbouring occupiers; and
• Report any damage, breakages, or equipment failures to the Agent as soon as reasonably practicable.

12. Damage to the Property

• If you report damage to the property, or breakage, or failure of its contents, the Agent will inform the Owner. The Owner, or the Agent on the Owner’s behalf, will make reasonable efforts to carry out repairs as soon as practicable. However, repairs are not guaranteed to be completed during the holiday period.
• You are responsible for the cost of repairing or, if not reasonably practicable, replacing to the original standard, any damage to the Property or its contents caused by a Guest. The Agent, on the Owner’s behalf, will notify you of the repair or replacement cost. 
• You agree that the Agent, on the Owner’s behalf, may deduct any amount due under clause 13(b) from your debit or credit card. The Agent will use reasonable efforts to notify you of the amount before payment is taken.
• If damage caused by a Guest to the Property or its contents results in the cancellation of a future booking, you will be responsible for any resulting losses suffered by the Agent and/or the Owner, including loss of profit. The Agent and/or Owner will take all reasonably practicable steps to mitigate such losses.

13. Property Description

• The Agent works with the Owner to ensure properties are accurately described in promotional material. The Agent is not responsible for any changes made by the Owner after publication.
• Where changes materially alter the nature of a booking, the Agent will notify you in writing. If changes are likely to adversely affect your use of the Property, you may cancel the booking by giving written notice within seven days of receiving that notification. In these circumstances, the Agent will refund all sums paid in advance, with no further liability arising from the changes.
• By booking with the Agent, you confirm that you have read the full property description and any notifications held within it.

14. Property Security: Your personal belongings are your responsibility during your stay. Vehicles parked on site have minimal security and should be locked with valuables removed. Neither the Owner nor the Agent accepts liability for any loss, damage, or accident unless caused by our negligence or that of those we are legally responsible for.

15. Pools/Hot Tubs: Please take extra care when using hot tubs and pools, which may have open drops from the edge, and ensure children are always supervised. Use of the pools by you and your children is at your own risk. The Agent and/or the Owner will not be liable for any accident or injury unless caused by their negligence.

16. Behaviour: You are responsible for the behaviour of all members of your party while booking and staying at the Property. Aggressive, offensive, illegal, noisy, or disruptive behaviour, particularly at night, towards staff or others will not be tolerated. The Agent, on the Owner’s behalf, may refuse your booking or require you or any party member to leave immediately, and the police may be involved if necessary. No refunds or compensation will be given, and future bookings may be refused. Fireworks, Chinese lanterns, and outside fires or temporary fire pits are prohibited, except in designated Together Travel operated fire pits

17. Driving on-site: Please give way to pedestrians and cyclists, drive on the left, and observe the 10-mph speed limit (or any other applicable on‑site limit). Take care when driving on site, as sleepers, boulders, logs, and posts are used to protect roadsides and prevent unauthorised parking; no liability is accepted for damage caused by these markers unless due to the Agent’s or Owner’s negligence. Vehicles must be parked in designated or overflow parking areas; no liability is accepted for damage to vehicles parked elsewhere, particularly if they obstruct emergency services. Please refer to our EV Charging Policy  for guidance on electric vehicle use and charging.

18. Maximum number of guests: The maximum number of guests stated in our marketing materials must not be exceeded. If exceeded, the onsite manager may relocate additional guests to another property and charge the lead guest the full cost and any related charges. Occupancy may also be terminated without compensation if more people or pets than agreed attempt to stay.

19. Information about your party: The Agent, on the Owner’s behalf, may request the name, age, address, and gender of each party member before confirming the booking or at any time. You, as the booker, must be part of the party unless otherwise agreed. Failure to provide requested details before arrival may result in delayed or denied access to the Property.

20. All prices quoted include VAT where applicable at current rates: The Agent (on behalf of the Owner) has the right to increase or decrease prices in line with any change in VAT or any other dues or fees levied on your holiday. 

21. Child protection: The Agent will investigate any incident or concern, support appropriate enquiries relating to a child at its locations, and refer the matter to a relevant external organisation where appropriate.

22. Smoking: Please note that smoking is not permitted in any residences or buildings in any UK locations.

23. Insurance: You are responsible for ensuring that you and all party members have adequate travel insurance suitable for your needs. This should include cover for personal injury, medical treatment, repatriation, loss of belongings, personal liability, and cancellation. Any disabilities or medical conditions should be disclosed to insurers. Participation in activities arranged independently of the Agent is at your own risk, and additional insurance may be required for higher‑risk activities. Please keep your insurance details with you while on holiday.

24. Arrival: All properties are self‑catering or room‑only and do not have night porters or a fully staffed reception. Check‑in is self‑service, so it is essential that you read your pre‑arrival email and bring the required key‑collection details. Your residence will be available from 4:00 pm.

Properties at John O’Groats and Lews Castle have bespoke check‑in times. Check‑in at Lews Castle is between 4:00 pm and 9:00 pm, and at John O’Groats between 4:00 pm and 8:00 pm. Arrivals outside these times will incur a mandatory pre‑bookable early or late arrival fee. Please notify our concierge or operations team in advance if you expect to arrive early or late.

25. Departure: You must vacate your residence by 10:00 am on your departure date. Please return your key/key card to the reception or place them in your residence key box. No refunds will be issued if you choose to leave the property before the scheduled Departure Date.

26. Complaints: Any complaint must be raised immediately with the Agent’s local representative or, if unavailable, the central reservations or concierge team, and confirmed in writing so the issue can be addressed during your stay. Failure to do so may prevent investigation or resolution. If the matter remains unresolved, you must write to the Agent within 28 days of your return, quoting your booking reference. The Agent will aim to respond within 28 days. Failure to follow this procedure may affect or invalidate any claim for compensation.

27. Internet Access: Wireless internet access, where available, is not guaranteed and is provided subject to third‑party terms and conditions. The service is unsecured and requires parental supervision when used by children. The Agent and/or Owner may disclose your details to the internet service provider if unlawful activity occurs. Wi‑Fi may be unavailable in parts of the Property, intermittently unavailable, or slow due to the rural location.

• Minimum speeds, unrestricted bandwidth, and uninterrupted access are not guaranteed, and no liability is accepted for any compensation or expenses relating to internet connectivity quality or availability.
• We accept no liability for actions taken in response to breaches of this acceptable use policy and may take any other action we reasonably consider appropriate.
• We exclude liability for any direct, indirect, or consequential loss or damage arising from the use of, inability to use, or performance of our internet connectivity services, including loss of income, business, profits, data, or goodwill, whether foreseeable or not. This does not exclude liability for loss or damage to tangible property or other direct financial loss not expressly excluded above.
• We accept no liability for any loss or damage caused by viruses or other harmful material arising from your use of internet access provided through our services.

28. Special requirements and disabilities: The Agent welcomes guests with restricted mobility, disabilities, medical, or care requirements and aims to make services as accessible as possible. However, not all properties are wheelchair accessible. All needs and conditions must be disclosed before booking. Please contact the Agent’s Reservations & Concierge Team on +44 (0)1625 416430 to confirm suitability and any required adjustments.

29. The Agent, on the Owner’s behalf, or the Owner may access the Property at any reasonable time during your stay if necessary.

30. You may not resell, advertise, use or give your holiday or any promotional discount or offer to do so (for profit or otherwise) or use it in connection with a promotion, competition, business and charity or any other similar venture without the Agent’s written permission in advance.

31. The Agent takes reasonable care to ensure marketing materials and website information are accurate at the time of publication. Facilities may be altered or withdrawn for reasons beyond the Agent’s control, and no responsibility is accepted for any resulting inconvenience. While every effort is made to reproduce property details accurately, errors may occur, and details should be confirmed before booking.

32. You accept that minor differences may occur between marketing materials and the actual property, and the Agent and/or Owner accept no responsibility where the property does not meet personal expectations. Please check with the Agent before booking if any specific facility is essential.

33. This agreement is made on the basis that the Property (in the UK) is occupied as a holiday let under Schedule 1, paragraph 9 of the Housing Act 1988. You acknowledge that this is not an assured tenancy and that no statutory periodic tenancy will arise at the end of the term.

34. These Terms and Conditions apply to all confirmed bookings and supersede any previous versions.

35. While reasonable care is taken to reproduce the Booking Terms and Conditions accurately, the Agent and/or the Owner accept no responsibility for any loss or inconvenience arising from errors during electronic transmission.

36. All marketing material connected to the Property remains the property of the Agent and/or the Owner (as applicable) and may not be replicated in part or whole without prior written permission. 

37. Data Protection: The Agent stores information about you and your party to administer services, conduct market research, and provide information about its products and selected third‑party services. If you do not wish to be contacted, please notify the Agent’s Reservations & Concierge Team in writing at Together Travel, Glasshouse, Alderley Park, Congleton Road, Nether Alderley, Macclesfield, SK10 4TG, or by email at info@togethertravel.co.uk. Further information can be found here Privacy Policy.

38. Your holiday letting agreement is with the Owner and binds you, as the named booker, and all members of your party, including children and day visitors. You are responsible for ensuring that all party members are aware of and comply with the Terms and Conditions.

39. This agreement and any dispute arising from it are governed by the laws of England. Legal proceedings may be brought in the English courts, or, if you live in Scotland or Northern Ireland, in the courts of your home jurisdiction or England.

40. Amenities and facilities: Where a Property forms part of a wider estate, resort, or development, the Agent and/or Owner are not responsible for changes to the operating hours of shared facilities or amenities. Guests must check directly with the relevant estate or resort for the most up‑to‑date information. Any cancellations relating to facility or amenity operating hours will be subject to Together Travel’s standard booking conditions.

41. Activities: Services, experiences, features, and facilities may vary by location and are detailed in the Together Travel App. Items referred to in promotional material or on the Website or App are subject to availability and may be provided by third parties. The Agent and/or Owner accept no responsibility for any loss, damage, or injury arising from third‑party services, except where caused by their negligence resulting in injury or death.

42. Booking Extras: Any ‘extras’ purchased with your accommodation may be supplied by third‑party providers. Together Travel accepts no liability for these products. Any queries or complaints should be sent to info@togethertravel.co.uk, and will be passed to the relevant third party. By purchasing an ‘extra’, guests agree that all responsibility rests with the third‑party provider.

43. Liability 

Owner’s Liability

• The Owner is responsible for any foreseeable loss or damage caused by a breach of these Terms and Conditions or a failure to use reasonable care and skill. The Owner is not liable for losses that are not foreseeable, meaning those that were not obvious or known to both parties at the time the contract was made.
• The Owner is responsible for any personal injury or death caused by its negligence, and nothing in these terms limits that liability. The Owner is not responsible for personal injury or death not caused by its negligence.
• The Property is provided for leisure use only, and the Owner is not liable for any loss of profit, business interruption, or business opportunity.

Agent’s Liability
 

• The Agent is not liable for any breach of these Terms and Conditions by the Owner. Your holiday accommodation contract is with the Owner, and any claims arising from the Owner’s breach must be made directly against them. The Agent may act as an intermediary to assist in seeking a resolution.
• The Agent is not liable for any act, omission, or default of the Owner or any third party not under the Agent’s control, nor for any resulting accident, loss, damage, injury, expense, or inconvenience, unless the Agent is responsible. The Agent also accepts no liability for loss of or damage to a client’s possessions at the Property or on the Owner’s land.
• The Agent is responsible for any foreseeable loss or damage caused by a breach of these Terms and Conditions or a failure to exercise reasonable care and skill. The Agent is not liable for losses that were not foreseeable, meaning those contemplated by both you and the Agent at the time the booking was accepted.
• The Agent is responsible for any personal injury or death caused by its negligence, and nothing in these Terms and Conditions limits that liability. The Agent is not liable for personal injury or death not caused by its negligence, including acts or omissions of the Owner or others not under the Agent’s direct control.
• As the Property is provided for leisure use only, the Agent is not liable for any loss of profit, business loss, business interruption, or loss of business opportunity
   

44. Except for the Agent, no agreement term is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person not party to the agreement.

45. Vouchers

• Together Travel Gift Vouchers (“Vouchers”) may only be used with the Agent directly by ringing the Concierge on 01625 416 430.
• Vouchers may be used at any location advertised by the Agent unless stated otherwise. Properties within the Ark Collection are excluded from all Together Travel credit or gift vouchers.
• Holiday prices vary dependent on season, location and duration and are subject to availability.
• Vouchers are valid for 12 months from the issue date unless stated otherwise; holidays must have been booked and stay completed within this time.
• The Agent accepts no liability for vouchers lost or stolen.
• Vouchers will only be accepted with a valid voucher number.
• Voucher cash redemption value 0.0001p.
• Payments made with Vouchers are non‑refundable, and no change will be given when Vouchers are used.
• Vouchers may be used in part payment towards a holiday. All payment arrangements and holidays are booked under the Terms and Conditions.
• Voucher quantities must be checked on receipt. Any discrepancies must be reported by telephone on +44 (0)1625 416430 within three days of delivery, after which no responsibility is accepted for shortages or loss.

46. Discounts: Together Travel offers a 10% repeat guest discount, at its discretion, available during off‑peak periods only and excluding school holidays.

47. For payments made in a different currency, the exchange rate applied will be determined by the Agent at the time of booking.

48. Cleared payment is required before the dispatch of orders. Payment is taken automatically at the time of purchase.

49. The Agent and/or the Owner reserves the right to change the Terms and Conditions at any time.

50: Pricing: Prices for unsold accommodation may change at any time, and errors may be corrected. Your booking price is confirmed at the time of booking, and you are responsible for checking details before confirming. Prices include applicable taxes and government charges at booking; any later changes, including Owner‑imposed costs or currency fluctuations, may be passed on. Prices apply to the accommodation as a whole unless an additional person charge applies. Any booking, administration, or cancellation fees will be clearly shown. 

If an obvious pricing error is identified within 48 hours of booking, we reserve the right to cancel the booking and refund all payments made.

51: Privacy Policy: A summary of the information we collect is provided below. However, further detailed information can be found here.

Information We Collect: We collect information when you register on our site, place an order, or complete a form. This may include personally identifiable information. You may browse the site anonymously; however, anonymised data such as pages visited, links clicked, and time spent on the site may be collected to understand usage.

How We Use Your Information: We may use your information to:

• Personalise your experience
• Improve our website and customer service
• Process bookings and transactions
• Send booking updates and relevant communications
• Administer promotions, surveys, or other site features

The email address used for bookings may also be used to send company news or related information. You can unsubscribe from marketing emails at any time using the link in each email.

Data Security

We use appropriate security measures to protect your personal information.

Cookies

We use cookies to recognise returning visitors, personalise content, and analyse site usage. Third‑party and remarketing cookies may also be used for analytics and targeted advertising. You can manage or disable cookies via your browser settings or opt out of Google’s advertising cookies through Google Ads Settings.

Sharing Information

We do not sell or trade your personal information. We may share it with trusted third parties who assist us in operating our website or servicing you, provided they keep it confidential. We may also disclose information where required by law or to protect our rights. Non‑personal information may be shared for marketing or analytical purposes.

Third‑Party Links

Our site may include links to third‑party websites. These sites have their own privacy policies, and we are not responsible for their content or practices.

Your Consent

By using our site, subscribing to communications, or doing business with us, you consent to this Privacy Policy.

Changes to This Policy

Any changes to this Privacy Policy will be posted on this page. Last reviewed: January 2025

Contact us

If there are any questions regarding this policy, you may contact us at the following address: Data Privacy, Together Travel, Glasshouse, Alderley Park, Congleton Road, Nether Alderley, Macclesfield, SK10 4TG or via info@togethertravel.co.uk or 01625 416 430.

Ark - A Bespoke Collection by Together Travel Co

Together Travel acts as a sales agent and booking intermediary for properties within the Ark Collection and Down‑to‑Earth Collection on behalf of Owners. Together Travel’s Terms & Conditions apply to all bookings, with additional clauses applicable only to specific Ark and Down‑to‑Earth destinations, as indicated below. No warranties are provided in respect of the accommodation, and Owners are responsible for compliance with all applicable laws and safety requirements. A security deposit may be required for selected properties and, where applicable, will be fully refunded following a satisfactory post‑departure inspection.

Babbacombe Bay, South Devon:

• Cancellation policies vary, with free cancellation available within 48 hours. 

Dillington Estate, Somerset:

• Cancellations made more than eight weeks before arrival will be refunded less the 30% deposit. No refunds apply within eight weeks of arrival. Booking amendments made within eight weeks of departure incur a £25.00 fee.

Norfolk Country Cottages (Cranmer Cottages)

• Cancellation: You may cancel your booking before the Arrival Date by contacting Norfolk Country Cottages directly. Refunds depend on how far in advance you cancel:
  60 days or more: Full refund, excluding the Booking Fee
  41–59 days: 50% refund of the Booking Price
  21–40 days: 25% refund of the Booking Price
  20 days or less: No refund

Our Rights to Cancel and Applicable Refund

• Cancellation Due to Events Beyond Our Control
  In rare cases, we may need to cancel your booking due to events beyond our reasonable control. We will contact you promptly in such situations.
• Refunds in Case of Our Cancellation
  If we must cancel and you have made advance payments; we will issue a refund for any unfulfilled portions of your booking.
• Immediate Cancellations
  We reserve the right to cancel your booking with immediate effect if payment is not made when due or if you breach any material term of this agreement.

The South Hams, Dittisham, Dartmouth, and South Devon:

• To confirm a booking a credit card guarantee must be in place and 25% of the total reservation value will be charged as a deposit.
• Should you cancel after booking and paying a deposit with more than 28 days left prior to your arrival, the deposit will be forfeited.
• If you cancel within 28 days prior to your arrival, your 25% deposit will be forfeited, and the remaining 75% balance will be charged if we are unable to refill your reservation for the same dates.
• No refunds will be given; a gift voucher will be issued to be used within 6 months.

Tattenhall Marina

Changes to a booking may be subject to a £30 administration fee, plus any additional costs incurred. All charges will be based on current prices, which may differ from those at the time of booking.

Cancellation by You: To cancel a confirmed booking, please contact us as soon as possible. Your booking is considered cancelled on the date we receive notice. Administration fees, booking fees, and credit card charges are non‑refundable. Any refund due will be based on the cancellation schedule below. At our discretion, a goodwill refund may be considered in exceptional circumstances, such as medical or family emergencies.

• More than 28 days: Full refund
• Seven days to 28 days: 75% refund
• 49 hours to seven days: 50% refund
• Less than 48 hours: No refund

Cancellations or Changes by Tattenhall Marina:
While we make every effort to avoid changes, unforeseen circumstances may require us to amend or cancel your booking. In such cases, we will contact you promptly by telephone to confirm any significant changes or cancellations. Our liability is limited to providing this notification.

Legal Responsibilities:
Nothing in these terms limits our legal liability for death or personal injury caused by negligence or criminal acts. However, we accept no responsibility for noise disturbances beyond the property boundary or for mechanical equipment failures.

• Arrival and Departure: Check-in is from 4 pm on the start date of your rental period, with checkout by 10 am on the last day. Delayed arrivals beyond 7 pm require notification to our reception team.
• Failure to arrive by noon on the day after the start date without notice may cancel your booking without a refund.
• Utilities: Electricity, gas, and water are included in our rates, with excessive usage subject to additional charges.
• Linen and Keys: Bed linen and towels are provided, with additional charges applicable for extra requirements.
• Security Deposit: Guests are required to leave a fixed amount of GBP £250 in either cash or as an authorisation on their credit card. All unused amounts of the deposit will be refunded on departure. Security deposits are only deducted should damage occur during your stay. 
• Pets: You must bring your pet basket and ensure that your pet(s) does/do not lie on bedding or furniture. Animals other than dogs can only be accepted with specific permission from us.  Dogs are charged £50 per stay. 

York Riverside & York Crescent

• Security Deposit: A security deposit of between £150 and £600 per property (depending on the property booked) will be authorised to cover any incidental or additional charges incurred during your stay. This amount is added to the total booking value as a temporary pre‑authorisation, not a charge, and no funds are debited from your account. However, it may appear as a pending amount on your card statement.

Beacon Hill Farm

Bookings, Deposit & Payment:

• The booking balance is due no later than eight weeks before arrival, with details shown on your Deposit Confirmation. Bookings made within eight weeks of arrival must be paid in full at the time of booking.
• If payment is not received when due, Beacon Hill Farm may cancel the booking without refund, following reasonable attempts to contact you. Where possible, we will attempt to re‑let the accommodation, which may reduce your liability.
• Once confirmed, you are responsible for the full cost of your stay, even if you cancel. Bookings are non‑transferable except as permitted under the cancellation policy or Force Majeure. You are responsible for arranging appropriate insurance.

Arrival & Departure

• Beacon Hill Farm cannot accommodate early arrival or late departures (except in exceptional circumstances.
• Guests must vacate their Cottage, Hideaway, or Treehouse by 9:30am on the day of departure. However, guests departing from a Hideaway or Treehouse on a Sunday may remain until 5:00pm on that Sunday.

Cancellation

• Cancellation by you: All cancellations must be confirmed in writing as soon as possible. Cancellation does not entitle you to a refund or release from paying the full rental cost.

  If we can re‑let the Cottage, Hideaway, or Treehouse for all or part of your stay, we will refund (or deduct from any outstanding balance) the amount received for the new booking, less a £50 administration fee. If we are unable to re‑let, you remain liable for the full rental cost.

  Inability to travel for any reason does not entitle you to cancel or receive a refund beyond these terms. Each booking is a separate contract, and cancellation of one does not affect any other booking.

• Cancellation by Us: If our performance is hindered or prevented by a Force Majeure Event (please see definition below), we may, at our sole discretion, offer you:
  1. a full or partial refund;
  2. or (b) alternative dates; or
  3. (c) such other remedy as we consider appropriate (acting reasonably) with regard to the circumstances.

Loke House – Norfolk

• Charging E-Bikes, E-Scooters or any other electric vehicle is strictly prohibited at Loke House.
• For safety and in accordance with recent fire regulations, the fireplace is not available for use. The use of candles is also strictly prohibited.

Please review the full Terms and Conditions for the Ark and Down-to-Earth properties here.