General Manager - Cornwall

Job Details

Salary: Up to £30, 000 pa

Contract type: Full time. Permanent.

Hours: 37.5 hours per week – variable days

Reports to: Head of Operations

Location: Cornwall – Trewhiddle Village, St Austell

In a nutshell 

This is a hands-on role for a commercially minded General Manager who is looking for an interesting and active role where they can take full responsibility for operations at our Cornish locations. 

With exceptional communication skills the General Manager will be able to successfully lead the team to deliver exceptional service and standards to our guests and private homeowners. In addition, the General Manager will use their communication skills to build strong relations within the local community and local businesses in the area.

We operate across three stunning Cornish locations: Trewhiddle, Fistral Beach, and Fowey. Our self-catering villas at Trewhiddle, featured in BBC2’s Interior Design Masters Grand Final, offer luxurious, private retreats just minutes from Cornwall’s coastline. In Newquay, our stylish properties provide the perfect base for adventure-lovers, located near famous beaches and attractions. Meanwhile, Fowey offers a historic, cobbled town experience beside a stunning natural deep-water harbour, serving as a gateway to South Cornwall. Together Travel Co takes immense pride in offering our guests exceptional standards and a real home from home experience.

The General Manager has commercial accountability for budgeting and fiscal management, planning, organising, and directing all operations and housekeeping. The majority of our Cornish properties are under private ownership with the owners having exclusive, long-term contracts in place for Together Travel Co to cover all aspects of sales, marketing and operations. The role will therefore include regular liaison and collaboration with owners on a regular basis to ensure their property is professionally managed and a successful rental business.

The General Manager role will require an individual who is resilient and can manage all aspects of the sites, including over-seeing H&S compliance. This role would suit an individual who enjoys taking full autonomy for decision making, whilst maintaining company brand standards and running a profitable business.

Day to day responsibilities

Service and Standards

• To lead from the front and contribute to site success through good commerciality and a proactive approach.
• Work with the Resort Supervisor to ensure that all accommodation is maintained to an excellent condition, that housekeeping standards are always exemplary and that all guests receive a meet and greet in line with brand standards.
• To ensure all team members can provide detailed knowledge of the local area passing this onto the Reservations/Concierge team and guests/visitors alike.
• To adopt PPM (Planned, Preventative Maintenance) techniques to preserve the longevity of the Together Travel product quality and associated guest experience.
• To gain full knowledge and maintain all operational systems and services including Health & Safety practices as well as gas, water, supply etc.
• To control and monitor payroll costs.
• To monitor and be accountable for the site ledger/finances, including outstanding debt and if issued, the responsible use of company credit card.
• Ensure that all Guests and Visitors receive amazing service and standards at all key points in their visitor journey.

Brand

• To be a brand ambassador, promoting all Together Travel Co locations and services to guests and colleagues alike.
• To create and conduct local marketing initiatives, effectively maintaining any assigned budgets while increasing the Together Travel profile.
• To maintain good and clear communication between the site and Head Office.
• To assist Senior Management to increase the efficiency and profitability of the business.
• To fulfil any reasonable request from Senior Management.

Team

• To be key in driving an effective business relationship with key personnel.
• To interview and recruit core team and ensure they are being deployed in a productive manner.
• To interview, recruit and train seasonal team members according to requirement and commercial feasibility.
• Ensure the team understand high end service expectations and constantly drive world class service.
• Lead, inspire and champion your team and their talents to all in the business, encouraging on-going development and progression.
• Ensure all team members follow the company guidelines.
• To conduct internal investigations and disciplinaries when appropriate following processes outlined in the team policies.

About you

Are you a strong operator with a minimum of 4 years’ experience in a premium establishment as General Manager? Are you a motivational, strong leader who can develop high performing teams? Do you have excellent experience in operations management and a guest focused approach with strong financial and commercial understanding? Do you take pride in ensuring fantastic guest satisfaction? Do you love to work in a team to build strong working relationships with your colleagues, guests, and external businesses? Can you find solutions and could think on your feet?

A driving licence, excellent organisational skills and computer skills are key for this role.

If so, this role could be perfect for you, and we would love to hear from you. Let us get together!

To register your interest, or to request further details please contact us via email at: careers@togethertravel.co.uk