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faqs

Essential Information

What does it mean to be part of the Ark Collection?

The Ark Collection is our exclusive portfolio of privately owned and operated residences, each property is unique in character and style. All Ark properties benefit from our proven expertise in sales and marketing however the guest experience is managed by the homeowner or their preferred supplier.

Why should I choose Together Travel?

With over a decade of experience in the luxury holiday letting market, we understand what it takes to successfully manage and market holiday properties. We deliver exceptional customer service and believe that this shouldn’t stop with our guests, with all of our property owners having a dedicated point of contact on hand at the end of a phone. What’s more, in certain regions we also offer a full service proposition which means all aspects of your property are expertly taken care of, from linen and housekeeping to maintenance and servicing.

How will my property be marketed?

We believe in both digital and traditional print marketing methods. Our marketing team are experts in copywriting, SEO, graphic design and e-marketing. Your property will be professionally presented on the Together Travel website and supporting referral channels at no additional cost. Our growing database of over 250,000 qualified guests and contacts receive our weekly e-newsletters and promotional emails. We also partner with Tourist Boards to ensure your property has maximum exposure under our brand.

How do I book in my owner stays and are there any restrictions on my personal use?

All owners have access to their reservation information through the  Owner’s Portal. Here you can monitor bookings, book in your own personal stays and access your monthly financial statements. Whilst we do not impose restrictions on our owners, we recommend that you limit your stays during the main summer holiday period in order to maximise revenue.

Can my friends and family use my property?

Again, we know how important your second home is to you and we do not apply restrictions to the use of your property. Friends and family stays can be booked in through the Owner’s Portal or through your dedicated point of contact.

Should I welcome dogs?

This is entirely at your discretion and no pressure will be put on owners to accept pets to their property if they choose not to. We do however receive a high volume of requests from guests looking to take their much loved dogs on holiday and properties that choose to accept dogs tend to perform better.

What should my property have in order to make it a desirable holiday let and to maximise revenue?

There are a number of common expectations from guests with regard to fixtures, fittings, furniture and equipment. The most common requests are Wi-Fi and pet friendly properties. We can also advise you on our policy on short breaks and marketing promotions which have proven results in maximising revenue.

What services do you provide to guests?

Guest satisfaction is paramount to the success of the property. All guests are offered a personal concierge service through our concierge team, and supplied with information on local attractions and restaurant recommendations. We take the hassle out of booking a holiday and will even book surf lessons and bike hire, make dinner reservations, confirm spa treatments and much more.    

How do you deal with complaints?

We ask that guests highlight any concerns during their stay, so that there is an opportunity to resolve the situation. If however this is not possible we asks guests to document their feedback upon their return. We will then liaise with the owner or operator of the property to achieve a response that reflects both parties view on the matter and seek to remedy the situation.

What happens if something breaks in my property?

Our General Managers have a wealth of local knowledge and a trusted database of local tradesmen and suppliers. We can obtain competitive quotes for repairs and remedial works and will put these tow owners before proceeding with any works. We also have a Portfolio manager who can work with homeowners who are looking to refresh or re-model interiors of both new and existing holiday homes.

What happens when damage occurs as a result of a guest?

Most of our guests treat their holiday rental as carefully as they do their own homes, however accidents do happen and we would not pursue our guests for low cost breakages such as glassware and crockery. Damage that is caused as a result of the guest's neglect or actions will be charged back to them as per our terms and conditions.

We do however recommend that property owners take out adequate insurance as an additional safeguard. 

 

Find out more about joining our collection by calling us on 01625 416 430, or by e-mailing us at info@togethertravel.co.uk

Your concierge team.

Bringing you together at our exceptional holiday homes

Call us on

+44(0)1625 416430

Or email us to discuss your personal travel requirements