Frequently Asked Questions
FAQs
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Frequently Asked Questions

 

What does it mean to be part of the Handpicked collection?

Handpicked is our exclusive collection of privately owned residences, each property is unique in character and style. All handpicked properties benefit from our proven expertise in sales, marketing and onsite property management.

 

Why should I choose Together Travel?

With over a decade of experience in the luxury holiday letting market, we understand what it takes to successfully manage and market holiday properties. We deliver exceptional customer service and believe that this shouldn’t stop with our guests, with all of our Handpicked property owners having a dedicated local point of contact. What’s more, we offer a full service proposition which means all aspects of your property are expertly taken care of, from linen and housekeeping to maintenance and servicing.

 

How will my property be marketed?

We believe in both digital and traditional print marketing methods. Our marketing team are experts in copywriting, SEO, graphic design and e-marketing. Your property will be professionally presented on the Together Travel website and supporting referral channels at no additional cost. Our growing database of over 250,000 qualified guests and contacts receive our weekly e-newsletters and promotional emails. We also partner with Tourist Boards to ensure your property has maximum exposure under our brand.

 

How do I book in my owner stays and are there any restrictions on my personal use?

All owners have access to their property information through the fully interactive Owner’s Portal, here you can monitor bookings, book in your own personal stays and access your monthly financial statements. Whilst we do not impose restrictions on our owners, we recommend that you limit your stays during the main summer holiday period in order to maximise revenue.

 

Can my friends and family use my property?

Again, we know how important your second home is to you and we do not apply restrictions to the use of your property, we just ask you to be commercially minded and book these stays outside of high season. Friends and family stays can be booked in through the Owner’s Portal or through your dedicated Owner Liaison.

 

Should I welcome dogs?

This is entirely at your discretion and no pressure will be put on owners to accept pets to their property if they choose not to. We do however receive a high volume of requests from guests looking to take their much loved dogs on holiday and properties that choose to accept dogs tend to perform better.

 

What should my property have in order to make it a desirable holiday let and to maximise revenue?

There are a number of common expectations from guests with regard to fixtures, fittings, furniture and equipment. The most common requests are Wi-Fi and pet friendly properties. We can also advise you on our policy on short breaks and marketing promotions which have proven results in maximising revenue.

 

What services do you provide to guests?

Guest satisfaction is paramount to our reputation and success. All guests are offered a personal concierge service through our concierge team, and supplied with information on local attractions and restaurant recommendations. We take the hassle out of booking a holiday and will even book surf lessons and bike hire, make dinner reservations, confirm spa treatments and much more.    

 

How do you deal with complaints?

Our fully managed properties are looked after by a Retreat Manager, who ensures the properties are ready to meet our guest’s high expectations. All guests receive a pre-arrival call and are provided with the Retreat Manager’s contact details. They are on hand throughout the guests stay and should any issues arise they are dealt with quickly. Should a complaint escalate, it is dealt with at Head Office by the Holiday Sales Manager.

 

What happens if something breaks in my property?

Our Retreat managers have a wealth of local knowledge and a trusted database of local tradesmen and suppliers. We can obtain competitive quotes for repairs and remedial works and will put these tow owners before proceeding with any works.

 

What happens when damage occurs as a result of a guest?

Most of our guests treat their holiday rental as carefully as they do their own homes, however accidents do happen and we would not pursue our guests for low cost breakages such as glassware and crockery. Damage that is caused as a result of the guest's neglect or actions will be charged back to them as per our terms and conditions.

We do however recommend that property owners take out adequate insurance as an additional safeguard. 

 

Find out more about joining our Handpicked collection by calling us on 01625 416 451, or by e-mailing us at handpickedUK@togethertravel.co.uk