Resort Operations Supervisor

📍 Richmond, North Yorkshire
🕒 Full Time – Permanent | 37.5 hours per week
💷 £27,300 per year

Job Summary 

An exciting opportunity for an experienced hospitality or housekeeping professional to take the next step in their career with Together Travel, managing day-to-day resort operations at our luxury lodges in the Yorkshire Dales. The Resort Operations Supervisor leads by example, supporting the housekeeping team, ensuring exceptional presentation standards, and deputising for the General Manager when required. A hands-on leadership role in a stunning setting, ideal for someone who loves both people and operational excellence.

About the Role

Join a passionate and friendly team at Together Travel, where we create unforgettable guest experiences in our luxury lodges nestled in the heart of the Yorkshire Dales.

As Resort Operations Supervisor, you’ll play a key part in maintaining smooth, high-quality resort operations. You’ll lead by example to ensure every lodge is clean, well-maintained, and beautifully presented, while supporting the General Manager in delivering exceptional guest satisfaction.

This is a hands-on leadership role: you’ll oversee the housekeeping team and also take part in cleaning duties when required to support operations and maintain our luxury standards. You’ll also deputise for the General Manager during periods of absence, ensuring a seamless guest and team experience.

About You

You’re an experienced hospitality professional with strong attention to detail and a passion for high standards. You’re confident leading a team, supporting colleagues, and taking responsibility for the smooth running of a site.

You will:

• Have proven experience supervising or leading a housekeeping or hospitality team
• Possess strong organisational and communication skills
• Be confident giving direction, feedback, and coaching to team members
• Take a proactive approach to maintaining high standards and resolving issues
• Be comfortable taking on operational responsibility in the absence of the General Manager
• Be willing to assist with cleaning duties as required
• Hold a valid driving licence
• Enjoy a varied, guest-facing role that includes operational and hands-on work

Key Responsibilities

• Supervise and support the housekeeping team to ensure lodges are guest-ready and meet luxury standards
• Conduct inspections and quality checks across all properties
• Assist with cleaning tasks when needed to support the team
• Coordinate daily operations and maintenance with the General Manager
• Deputise for the General Manager in their absence
• Greet and assist guests, offering local recommendations and handling queries
• Manage stock control for cleaning supplies and linen
• Promote a positive, supportive team culture

Why Join Us?

At Together Travel, we value your experience and enthusiasm. You’ll be part of a supportive, growing company that recognises your contribution and helps you develop your hospitality career.

Benefits include:

• Company pension
• Health & wellbeing programme
• Life insurance
• Referral programme

To apply: Please send your CV, covering letter and salary expectations to careers@togethertravel.co.uk